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FREQUENTLY ASKED QUESTIONS

FRAME & LENSES

What Are Your Frames Made Out Of?

What Are Your Lenses Made Out Of?

How Are Your Production and Quality Standards?

How Can You Offer Such High Quality Sunglasses At These Prices?

Where Can I Find My Frame’s Measurements?

How To Choose Best Fit For Me?

My Frames Don’t Fit Perfectly. What Should I Do?

CREATING A NEW ACCOUNT

How Can I Create A New Account?

Why Should I Create An Account?

Can I Do Shopping Without Creating An Account?

How Can I Update My Account Information?

I Forgot My Password. What Should I Do?

I Changed My E-mail Address. What Should I Do?

ORDERS

What’s The Status of My Order?

When Will My Glasses Arrive?

What If I Need To Change My Order?

Can You Make Gift Wrapping For My Order?

Do You Have International Shipping?

RETURN POLICY

What Is Your Return Policy?

How Do I Set Up A Return?

What Are The Conditions For Return?

What Is The Address For Returns?

In How Many Days Can I Return A Product?

When Should I Expect The Payment After I Return A Product?

What Should I Do For Other Questions Regarding Returns?

SHIPPING

What Does Shipping Cost?

Which Shipping Company Will Deliver My Order?

When Will I Receive My Order?

How Will I Know That My Order Has Been Shipped?

My Order Arrived When I Wasn’t At Home. What Should I Do?

Do You Have International Shipping?

How Much Does International Shipping Cost And How Long Does It Take?

PAYMENT

What Are The Payment Options?

Is My Payment Secured?

STORES

How Do I Find Retail Location Near Me?

TROUBLE-SHOOTING:

The Website Isn’t Displaying Properly. What Should I Do?

NEED MORE HELP?

  • CALL US...

    +90 212 260 70 00

  • E-MAIL US...

    info@eyeconnection.com

  • VISIT US...

    Husrev Gerede Cad. Teşvikiye Firin Sok. No: 4
    Teşvikiye / İstanbul

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